Return Policy
Thank you for shopping at perfume-dupes.com. We offer a 90-day worry-free return service. If you are not satisfied with your purchase, you may request a return within 90 days of receiving your order.
How to Return
To process a return, please contact us via:
– Email: info@perfume-dupes.com
– WhatsApp: +86 13018662010
Upon receiving your return request, we will provide detailed return instructions and a return label. Please ship the item back to our designated return address (provided via email after your return request is submitted).
Damaged or Incorrect Items
Please inspect your order immediately upon receipt. If you discover any defects, damage, or discrepancies between the received item and your order, contact us promptly. We will investigate the issue and resolve it for you.
Exchange Policy
To expedite your replacement, we recommend processing a return first. Once confirmed, place a new order for the desired item. This ensures you receive the correct product in the shortest timeframe.
EU Region: 14-Day Cooling-Off Period
For orders shipped to the EU region, applicable regulations grant you the right to cancel your order or return items within 14 days of delivery without providing a reason.
Refund Process
After receiving and inspecting your returned items, we will notify you whether your refund has been approved. If approved, we will process the refund via your original payment method within 10 business days. Refund processing times may vary depending on your bank or payment provider’s procedures.
If you have not received your refund within 15 business days after submitting your return, please contact us via email or WhatsApp. We will assist you in tracking and resolving the issue.